Terms of service

Last updated 27 September 2026

1. About us

glovesoff.co.uk is run by Gloves Off Ltd, a company registered in Scotland with company number SC469260 and its registered office at 5 Viewforth Street, Kirkcaldy KY1 3DQ. Our shop is at 78/80 Rosslyn Street, Kirkcaldy KY1 3AB. Our VAT number is GB 479 3502 62.

You can contact us at sales@glovesoffclothing.com or on 07377 242404.

2. These terms

These terms apply when you buy from us online as a consumer. Please read them alongside our Returns and refunds, Delivery and collection, and Privacy policies. Nothing in these terms affects your legal rights.

3. Your order

Checkout takes you through each step, and you can check and correct your order before you pay. When you place an order, we’ll email you a copy to say we’ve received it. Our contract with you starts when we email to say your order has been dispatched or is ready to collect. You can save or print these terms, and our contracts are in English.

Occasionally an item becomes unavailable after you’ve ordered it. If we can’t supply something, we’ll tell you as soon as we can and refund you in full for it.

4. Prices and payment

Prices are in pounds sterling and include VAT. Delivery charges are shown before you pay. We take payment when you place your order, by card, Shop Pay, Apple Pay, Google Pay or, on orders over £100, Klarna.

If we’ve made an obvious pricing mistake, for example an item showing at £0.00, we don’t have to sell at that price. We’ll contact you, and you can pay the correct price or cancel for a full refund.

5. Products and sizing

We describe our products as accurately as we can, but colours can look different on screen. Skate and equipment sizes follow each brand’s own sizing. If you’re not sure, get in touch or come in for a fitting.

6. Special requests

If you’re after something we don’t list, such as a particular size, fit or stick spec, ask us. We’ll confirm the price and timescale first, and ask for a deposit. Items made to your specification or personalised for you can’t be returned if you change your mind, but you’re still covered if they’re faulty.

7. Sharpening and profiling

Sharpening and profiling bought online can be used in the shop within 12 months. Bring your skates in with your order number and we’ll tell you when they’ll be ready. We’ll do the work with reasonable care and skill. If a sharpen isn’t right, bring the skates back within 7 days and we’ll redo it free.

For postal sharpening or profiling, post your skates or steel to us with your order number. We’ll post them back by Royal Mail Tracked 48 within 48 hours of them arriving. Please send them by a tracked service, as we can’t be responsible for anything lost on the way to us.

You can cancel sharpening or profiling bought online for a full refund any time before we’ve done the work. After that, it can only be refunded if the work wasn’t done with reasonable care and skill.

Please collect your skates within 30 days. If they’re still with us after that, we’ll contact you using the details you gave us.

8. Gift cards

Gift cards can be spent online and in the shop, and don’t expire. They can’t be swapped for cash. Keep your code safe, as anyone who has it can spend the balance.

9. Your legal rights

Goods must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. Our Returns and refunds policy explains what to do if something isn’t right. For free advice on your rights, contact Advice Direct Scotland (consumeradvice.scot) or, elsewhere in the UK, Citizens Advice.

10. Our responsibility to you

If we break these terms or don’t use reasonable care and skill, we’re responsible for loss or damage you suffer that was a foreseeable result. We’re not responsible for loss that wasn’t foreseeable. We don’t exclude or limit our responsibility where it would be unlawful to, including for death or personal injury caused by our negligence, or for fraud.

We sell our products for personal use. If you use them for a business, we’re not responsible for loss of profit, business or opportunity.

Protective kit reduces the risk of injury but can’t remove it. Please follow each brand’s sizing, fitting and care instructions.

11. Things outside our control

If something outside our control delays your order, such as severe weather or a strike at a carrier, we’ll let you know and do what we can to limit the delay. If the delay is a long one, you can cancel and we’ll refund anything you haven’t received.

12. Complaints

If you’re unhappy, email sales@glovesoffclothing.com with your order number. We’ll reply within 2 working days and aim to put things right within 14 days. If you’re still not happy, Advice Direct Scotland or Citizens Advice can explain your options.

13. Law and courts

These terms are governed by Scots law, and you can bring legal proceedings in the Scottish courts. If you live in England and Wales, you can also bring proceedings there, and if you live in Northern Ireland, you can also bring proceedings in Northern Ireland.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.