Privacy policy

Last updated 27 September 2026

This explains how Gloves Off uses your personal information when you shop with us online or in our shop, and the rights you have. We only collect what we need, and we never sell your data.

Who we are

Gloves Off Ltd (company number SC469260), 78/80 Rosslyn Street, Kirkcaldy KY1 3AB, is responsible for your personal information (the “controller”). For anything to do with privacy, email sales@glovesoffclothing.com.

What we collect

- Order details: your name, email address, phone number, delivery and billing addresses, what you’ve bought and your order history.
- Payments: payments are handled by Shopify and our payment providers. We never see or keep your full card number.
- Your account: if you create one, your login and saved addresses.
- Messages: what you send us by email, phone, social media or the chat on our website.
- Sharpening: your name and contact details, so we can tell you your skates are ready.
- Marketing choices: whether you’ve signed up to our emails.
- Device and browsing information: such as your IP address, browser and the pages you visit, collected with cookies (see below).

How we use it, and why we’re allowed to

- To take payment, deliver or prepare your order for collection, handle returns, and sharpen skates: to carry out our contract with you.
- To answer your messages and help with warranty claims: our contract with you, or our legitimate interest in looking after customers.
- To keep accounting and tax records: a legal obligation.
- To prevent fraud and keep our website secure: our legitimate interests.
- To send marketing emails: your consent, which you can withdraw by unsubscribing at any time.
- To collect statistics on how our website is used, so we can improve it: our legitimate interest in improving our website. You can object at any time in cookie settings.
- To measure and show ads on Facebook, Instagram, TikTok and Snapchat: your consent, given through our cookie banner.

Who we share it with

- Shopify, which runs our website, checkout and shop tills and processes payments.
- Delivery companies (Royal Mail and couriers), to get your order to you.
- Meta, TikTok and Snap, only if you’ve agreed through our cookie banner.
- Apps that help us run our shop, such as our website chat.
- Our accountants and advisers, and HMRC, the police or other authorities when the law requires it.

Some of these companies store information outside the UK, for example in the EU, Canada or the USA. When they do, it’s protected by UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.

How long we keep it

- Order and payment records: six years after the end of the financial year they relate to, as tax law requires.
- Customer accounts: until you close your account, or three years after your last order.
- Messages: two years.
- Marketing: until you unsubscribe.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, or ask for it in a format you can take elsewhere. Where we rely on your consent, you can withdraw it at any time. Email sales@glovesoffclothing.com and we’ll respond within one month.

If you’re unhappy with how we’ve handled your information, email us. We’ll acknowledge your complaint within 30 days, look into it and tell you the outcome. You can also complain to the Information Commission (formerly the Information Commissioner’s Office) at ico.org.uk or on 0303 123 1113.

Cookies

Our website uses cookies it needs to work, such as remembering what’s in your cart and keeping checkout secure. We also collect statistics on how the site is used so we can improve it, and you can turn this off at any time. Advertising cookies are only used if you agree. You can make your choices when you first visit, and change them at any time using the cookie settings link at the bottom of every page.

Changes to this policy

We’ll update this policy if the way we use information changes. The date at the top shows when it was last updated.